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Booking Policies and Aftercare

 

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*New & Updated Policies - Effective 2024*

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By booking an appointment with us or using our online booking, you agree to these terms and conditions

 

  • You agree to our cancellation policy, 48h notice for any changes or cancellations otherwise a $25 fee will apply. You must pay the fee before being able to re book an appointment 

  • The promos listed under the heading are for the month advertised. Anything booked outside of the month is subject to regular price or that month’s promos. To get the promo pricing they must be booked via our website or Fresha app platform and under that category. Certain promos are with select technicians only. 

  • Some prices listed show as “from” which mean the pricing can be higher. If you wish to have an exact quote please call us. Removal of shellac, gel etc. can be a surcharge of $10 & more if there is more time for removal and/or if it was done at another salon.

  • Prices and promos can be subject to change without notice. 

  • To reduce unusable and idle time, we reserve the right to ask the clients to come earlier or later depending on the availability of both parties. Our booking system is a great asset but it’s also not a perfect technology and the schedules and availability may not reflect it properly.

  • Our online booking system is a privilege not a right. We reserve the right to remove online booking access from any client that fails to follow our policies or abuse the booking system by constantly cancelling or changing their appointments; refusing to pay the cancellation fee or other reasons not listed. If this is the case then you may only call us to make future appointments. 

 

If there are any questions or clarifications needed then you may call us @ 514-655-3327 

 

Appointment Changes or Cancellations

 

All appointment changes and/or cancellations must be done 48 hours before your scheduled appointment time. Any changes/cancellations done less than 48 hours before may result in a fee of minimum 25$, up to full appointment price. This fee must be paid before you can book another appointment. Cancellations MUST be done via phone call, text or instagram/facebook messenger. Please do not email.

 

Late Arrivals 

 

If you will be late for your appointment we ask that you please contact us immediately. Due to time and scheduling, we will only hold your spot for 10-15 minutes. If you do not arrive within the time held, you will be charged a late fee of a minimum of 25$, up to the full appointment price. Any later arrival is considered a no-show, resulting in your appointment slot being forfeited, and a fee of minimum 25$ will be required before you can book another appointment. 

 

Full Lash Sets & Large Appointments & New Clients

 

We require a deposit on: all full lash sets, appointments totalling minimum 50$,  or if you're a new client to the salon. Due to the recent increase in no shows and last minute cancellations, we've had to enforce these policies. As a small business, we have limited space, staff and availability. We ask that you book the appointment only if you're sure to come.  More information will be provided to you upon booking on how to send or pay the required deposit. The deposit is non refundable and cannot be moved to a future appointment in event of cancellations.

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Refund Policy

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As we are a service establishment we do not offer refunds on our services. We do our absolute best to provide consistent service however if there are any issues we will do our best to resolve them. You must communicate any issues to us within 3-4 days and a repair may be offered but must be done within 2-3 days. Outside of this you may be charged a fee. Any questions may be answered by calling us. 

 

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Your Lash Appointment

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x Please arrive wearing no make-up or mascara. If you have make-up on, arrive at least 10 mins prior to remove

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x Must have at least 40% lashes to be considered as a refill. Less than that could result in charging a surplus or the price of a full set

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x Cancellations or changing an appointment must be done at least 48 hrs before your appointment. Anytime after will be considered a missed appointment and will be subjected to a $25 fee on your next appointment​. We allow a one time no charge missed appointment courtesy.

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x Clients who do not show for their appointments without notifying us via phone or text can only be booked again if they pay the no show fee before their next appointment. No show fee is 50% of the missed appointment

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x Arrive at least 5 mins prior to your appointment time to ensure we give you best lashing time. If you arrive 5-15 mins after your appointment time, this  will result in less lashes and your set will not look as full. We have the right to refuse your service if you arrive more than 15 mins late and a missed appointment fee of $25 can be charged

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x Please disclose if you have any allergies or eye conditions in your booking notes

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x Refills from another salon can result in a $10-$20 surcharge depending on the condition of the extensions. We can also charge up to the price of a full set depending on time it takes and what extensions you have left on. We can also refuse the service if the lashes were not properly applied. We also cannot guarantee our work when refilling on someone else's from another salon.

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x There are no refunds as this is a service. If you are unsatisfied with the lashes, you must advise your technician within 72 hours and a complimentary fix of 15-30 mins will be given. If this occurs on more than one occasion then the client and technician will mutually agree that the client will have to find a new technician at another salon.

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x If you have any allergies or are unsure whether you'd be a good candidate for eyelash extensions, you may book a free consultation / patch test of 15 mins. 5-10 short lashes will be added to your natural lashes and we can do a full set if no reaction occurs after 48 hours. Please note that no refunds are also given if a client has an allergic reaction or sensitivity

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Eyelash Extensions Aftercare 

x Avoid hot water, steam & sweat for the first day of your lash application

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x Use an oil free cleanser to remove make-up or to wash your face. We have lash safe cleansers available to purchase

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x Stick with powders and non oil based make-up. Avoid using gel or kohl eyeliners as these are harder to remove from your lids 

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x Do not curl or wear mascara on your extensions.We cannot guarantee the extensions if mascara is applied

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x Sleep on your back or on your side to avoid "smooshing" or crushing them. Do not pull, rub or tug on your extensions

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x Take caution when opening an oven, blow drying your hair or being close to a BBQ as the steam/hot air can melt the lashes

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x Certain medications, face creams, tanning lotions or make-up can affect your retention, please speak with your technician to go over your products if you are having retention issues

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x Book your refills every 2-3 weeks

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x You can also use a lash serum such to keep your lashes in good condition, they are also available for purchase

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